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We offer the following ordering options: |
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Website Ordering
Email Ordering
Telephonic Ordering
SMS Ordering |
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Website Ordering |
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To place an order at Readings website you need a User Account. A User Account,
though not necessary to browse through, search or add item(s) to Shopping Cart,
not only allows you to place orders at our website but also gives you control to
effectively manage your details.
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Creating a User Account |
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You can create a User Account
– When you first visit Readings website
– Any time during a session or on revisiting our website
– When you place an order with Readings
However, we suggest that in order to make your relationship with us worthwhile
from the beginning you should create an account when you first visit Readings
website. |
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Benefits of a User Account |
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When you have a User Account at Readings, you can avail any/all of the following
options: |
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 Edit your profile
Access
the item(s) added to your cart in past sessions
Make
a wish list
Track your orders
View
your order history
View all new
books since your last session
Pre-order
new releases
Order On Demand
books
Review books
Post
blogs
Take advantage of our
promotions |
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Your Cart |
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You can add items to a cart even though you don’t have a User Account or you
have a User Account but have not logged in. All such carts will be deleted on
the expiry of a session. However, if during a session you choose to open an
account or log in using your already existing account, your pre login session
will be saved and you can retrieve it in future session(s). Any cart(s) will not
be available after you opt to checkout during any session and will become a part
of your order history.
Also, adding any item(s) to your cart does not mean that
the item(s) is reserved for you. Any item(s) will only be reserved when you opt
to checkout and receive an email confirmation of the receipt of an order. |
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Placing An Order |
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When you are ready to place an order at Readings website, please press the
checkout button at the bottom of your shopping cart. Further, you will be guided
in steps to select suitable options from Payment, Packing and Shipping sections.
Once you have completed all necessary steps to validate a purchase and have
reviewed your order, please press the Place Order button. Soon, you will receive
an email confirmation of the receipt and availability of your order and upon
receipt of your payment (if you choose to prepay;for options see Payment section
below) your order will be ready to be processed. |
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Email Ordering |
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If you do not wish to place an order at Readings website, you can email us your
order. Once you have done adding items to your cart, don’t opt the checkout
option; instead copy your cart and email us together with your complete postal
address, your landline and mobile phone numbers, and your Payment, Packingand
Shipping options. Soon, you will receive an email confirmation of the receipt
and availability of your order and upon receipt of your payment (if you choose
to prepay;for options see Payment section below) your order will be ready to be
processed. |
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Also, if you do not wish to send us your order in cart form, you can write your
order information in your email. In that case, we will need: title, author, ISBN
and Readings price for the ordered title(s) other than the information mentioned
in the preceding paragraph. |
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Telephonic Ordering |
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When you place your order on telephone, we will ask you to provide us the
following information: |
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Complete title, author, ISBN and
Readings Price of the ordered Item(s)
Complete postal address,
landline and mobile phone numbers
Mode of
Payment
Packing option
Shipping method |
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Soon after you have hung up, you will receive a confirmation call of the receipt
and availability of your order from our sales department and upon receipt of
your payment (if you choose to prepay; for options see Payment section below)
your order will be ready to be processed. |
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Currently, we accept telephonic orders from 9 a.m. to 5 p.m. only. |
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SMS Ordering |
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Please text us the following information when you choose to place your order
through a text message: |
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Complete title, author, ISBN and
Readings Price of the ordered Item(s)
Complete postal address,
landline and mobile phone numbers
Mode of
Payment
Packing option
Shipping method |
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Soon after we have received your SMS, you will receive a confirmation call of
the receipt and availability of your order from our sales department and upon
receipt of your payment (if you choose to prepay;for options see
Payment section below) your order will be
ready to be processed. |
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Payment |
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Readings offers nationwide Cash On Delivery service on all available items.
However, the service is available for orders up to PKR 10,000 only. All orders
above PKR 10,000 must be prepaid. |
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Also, all orders for all Pre-Order and On Demand items must be prepaid. |
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Payment Methods |
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We accept multiple payment methods. All these payment options will appear in
detail on your computer screen when you have placed an order at Readings website
and you may choose any to suit your situation. However, if you choose any other
order option, please read carefully the details of payment methods as given
below before you make a selection. |
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Credit Cards
Online Payments
Bank Draft/Pay Order/Money
Order/Cheque
Easy Paisa
Cash on Delivery |
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Credit Cards |
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We accept Visa and Master credit cards. All credit card payments made at
Readings website are safe and are channeled through trusted payment gateway
partners that use secure encryption technology to protect your card information.
All credit card payments are charged only when we have sent you a confirmation
mail about your total order amount. |
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Online Payments |
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Once we have confirmed your total order amount, online payments can be made into
following bank accounts. |
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MCB Bank Limited |
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Main Market Gulberg Branch, Lahore
Branch Code: 0183
Title of Account: Elan Vital Private Limited
Account No.: 0580648381005279 |
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NIB Bank Limited |
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Gulberg Branch, Lahore
Branch Code: 0225
Title of Account: Elan Vital Private Limited
Account No.: 0225-6163777 |
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Bank Draft/Pay Order/Money Order/Cheque |
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Once we have confirmed your total order amount, you can send us your Bank
Draft/Pay Order/Money Order /Chequeof exact order amount in favour of Elan Vital
Private Limited at the following address: |
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Elan Vital Private Limited
12-K, Main Boulevard, Gulberg 2
Lahore 54600
Phone: 042-35759893, 042-35755893 |
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We will process your order immediately when we receive your Bank Draft/Pay
Order/ Money Order. However, all orders accompanied by cheque payments will only
be processed when we have received your payment in our bank account. |
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Easy Paisa |
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Readings Easy Paisa Mobile Number: 0341-41401678 |
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Once we have confirmed your total order amount, please send us your Easy Paisa
payments to the above Easy Paisa mobile number. If you don’t know how to make an
Easy Paisa payment, please visit
www.easypaisa.com.pk for help. |
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Once you have made us an Easy Paisa payment, please email/SMS/call us and
confirm your Readings Order Number and Easy Paisa Transaction Number so that we
can assign your payment to your order and process the order. |
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Cash On Delivery |
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Readings offers nationwide Cash On Delivery for all orders up to PKR 10,000 on
available items. |
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Packing |
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We apply standard packaging to all routine orders. However, if requested, we can
Giftwrap your order(s). Giftwrapping is free |
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Shipping |
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New Books |
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We deliver all new books orders of PKR 500 and above free of shipping costs
throughout Pakistan. However, shipping charges will apply on all new books
orders below PKR 500. |
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Used Books |
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As our used books are very cheap and we cannot afford free delivery on our used
stocks, we charge actual shipping costs incurred on all used books orders. If
you choose to order used books, we suggest that you opt regular Book Post
service to minimize the shipping cost. |
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Combination Orders (New + Used) |
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You can freely place with us a combination order of new and used books. However,
our shipping policy for new and used books will still apply to all such orders. |
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Shipping Method |
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Prepaid Orders |
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For all prepaid orders, we offer multiple shipping choices. Please choose the
choicest method to suit your location from below. |
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Leopard
Courier Service
UMS Book Post |
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In addition to the above shipping choices you may still request the delivery by
any other shipping company. In all such case, you are liable to bear the
shipping expenses incurred. |
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Cash On Delivery |
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We will choose on our own the choicest shipping method for all Cash On Delivery
orders. |
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Delivery Time |
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We try our utmost to expedite the delivery of your orders. However, the delivery
time may vary according to the delivery method and from location to location.
The tentative time schedule will be as follows: |
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Prepaid Orders – 3 to 5 working
days
Cash On Delivery (Intercity) – 5
to 7 working days
Cash On Delivery (Lahore)
– Same day for confirmed orders received till 12:00 P.M.
– Next day for confirmed orders received after 12:00 P.M. |
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On Demand Orders |
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All confirmed On Demand orders will be shipped nationwide within 2-3 weeks and
will afterwards be subject to above delivery schedule for available items. |
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Tracking Orders |
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You can track all orders shipped through Leopard Courier Service online. Please
click here to track your order. |
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Cancelling Orders |
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You can cancel your order only if it is still under process and has not been
shipped. |
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Returns |
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We accept returns only if: (i) the disputed item was not on your order (ii) had
a production imperfection. All such items must be reported within 24 hours of
the receipt of your order for a refund/replacement claim and must be sent to us
in their original packing within 3 working days. Any claims that do not meet
these criteria will not be entertained. |
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Replacements/Refunds |
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You reserve the right to demand replacement/refund for incorrect item(s). If you
choose a replacement, we will deliver such item(s) free of charge. However, if
you choose to claim a refund, we will offer you a refund method and will refund
the amount in question within 15-30 days. |
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International Orders |
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We accept international orders on all books at Readings website under these
terms of sales: |
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All international orders are
firm sales.
All international orders are
shipped via DHL; therefore the delivery time is DHL dependent.
All international orders
including freight charges must be prepaid by Visa/Master credit cards.
Customers will bear the Customs
and clearing charges for all international orders. |
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